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ISO 10002:2004

ISO 10002:2004  is the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints Management system – helps you identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. It  helps organizations to better manage complaints which are related to products pertaining to planning, design, operation, maintenance and improvement.



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