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Other Service Provider (OSP)

For applications like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, other service providers will be allowed to operate by using infrastructure provided by various access providers. No license fee will be charged but registration for specific services being offered will be required. These service providers will not infringe on the jurisdiction of other access providers and they will not provide switched telephony.

Call centers
Guidelines for setting up the Call Centers
The Call Centres are permitted to Indian registered companies on non-exclusive basis.
The Call centers are registered under the under the Other Service Provider (OSP) category as defined in NTP’99.
The validity of this permission is up to 20 years from the date of issue of this letter.
100% FDI is permitted in Call centers.
The call centers has to ensure that no change in the Indian or Foreign promoters / partners or their equity participation is made without prior approval of competent authority or as per prevailing regulations.
The Call centers can take the resources from any authorized service provider i.e. IPLC from the authorized International Long Distance operators and local leased line from any authorized Service providers.
The Service providers will examine the network diagram and grant resources to the OSP as per the terms and condition of this approval and the prevailing guidelines & policy for the service from where the resources are being taken. Both the Service provider and the OSP will be responsible for any violation in the use of the resources.
The domestic call centres are permitted to be set up, on a separate infrastructure. However, the request of the domestic call centre to run on the existing private networks will be evaluated on case to case basis.
Interconnectivity of two domestic call centres of the same organizations is permissible subject to further approval from DoT.
Interconnectivity of the international with domestic call centre is not permitted.
Interconnection of Call Centres of the same group of company is permissible for redundancy, back up and load balancing subject to the prior written approval from the DoT
In the International Call centers, no PSTN connectivity is permitted at the Indian end. Both inbound and outbound calls are permitted from the International call centers.
Internet and IPLC connectivity is permitted on the same LAN at the Indian end of the International Call Center with the condition that no voice/data traffic shall be permitted from ISP to other destinations via IPLC of the call center.
Internet connectivity is also permitted to Domestic call centers.
In case the company proposes to increase the bandwidth for the approved IPLC, the company can directly approach the authorized ILD for the same and intimate the same within 15 days to DoT. However, in case the company proposes to change the POP or add another POP, the company shall approach DoT for approval.
The International call centers are permitted to interconnect with the “Hot sites”, for the purpose of back up and working during disaster at the International call centre location, provided that International Call Centre operators provides the following: -
A dedicated server/router at the hot site pertaining to the International Call Centre.
Local lease lines from the International Call Centre to the respective server dedicated for this International Call Centre at the hot site.
The local leased line from the hot site to the IPLC provider.
Hot sites can be used by the International Call Centre connected to it, only at the time of the disaster, by requesting the IPLC provider to switch its IPLC towards hot sites and informing the same to the DoT.
International Call Centre of the same Group of Company are permitted to cross map the seats for use during disaster. During normal days, original International Call Centre will use all seats but in case of disaster, cross-mapped seats will be vacated for use of the other International Call Centre and the same will be informed to the DoT.
The entities entitled for OSP registration must be a company registered under Indian Companies Act,1956.
Terms & Conditions for OSP Operation
The OSP shall take the Telecom Resources from an Authorised Telecom Service Provider only.
The Authorised Telecom Service Providers shall provide resources to the OSP after examining the network diagram of the network proposed to be setup by the OSP and after ensuring its bonafide use. OSPs shall submit a copy of the network diagram approved by the Telecom Service Provider (TSP) to VTM Cells for records and verification.
Both the Authorised Telecom Service Provider and the OSP shall be responsible as per the terms and conditions of their license/registration respectively towards any violation of the terms and conditions in the use of Telecom Resources.
OSP may have Internet connectivity from the Authorized Internet Service Provider.
OSP is permitted to share the Telecom bandwidth with other activities of the same Company or group of companies. However, the OSP shall ensure that there will be a logical separation between the Telecom Resources for OSP and the Telecom Resources for their other activities. There shall be no voice / non voice traffic flow between them.
Interconnectivity of the International OSP with Domestic OSP is not permitted.
Documents required for submitting the application: -
The application can be submitted on the letter-head of the applicant company. Following documents are required along with the application:-
  International Call Center
Demand Draft of Rs 1000/- drawn in the name of “Pay & Accounts Officer (HQ), DoT”, toward the processing fees
Address of the locations of the Indian end and foreign end where the IPLC would terminate
Bandwidth of the IPLC
Number of seats in the Call center
Memorandum of Article of Association of the Company
Schematic diagram of the Call center layout with equipment details
Name of the foreign clients (in case the company has not tied up with any foreign client this can be given before the start of the service)
  Domestic Call Center
Demand Draft of Rs 1000/- drawn in the name of “Pay & Accounts Officer (HQ), DoT”, toward the processing fees.
Address of all locations connected with leased lines or where incoming only PSTN lines are terminating.
Bandwidth of the leased lines.
Number of seats in the Call center.
Memorandum of Article of Association of the Company
Schematic diagram of the Call center layout with equipment details
Name of the clients ( in case the company has not tied up with any client this can be given before the start of the service)
All the documents must be certified with seal by either Company Secretary or one of the Directors of the Company or Statutory Auditors or Public Notary.
  For multiple registration:-
The applicant company shall apply to their convenient unit of VTM/DoT (HQ) where one site of OSP is proposed to be located.
After getting the registration certificate for the first location, the OSP may apply to other respective designated authorities for remaining sites. In such cases, the OSP has to submit only copy of OSP Registration obtained for first site and a copy of certificate of incorporation issued by registrar of companies if such request is made by OSP within one year and there is no change in the status of previously submitted documents. After one year a complete set of documents shall be required to be submitted.
The OSP shall intimate the Authority in case the OSP proposes to change the POP or add another POP.
A processing fee of Rs. 1000/- is payable along with the application for registration in the form of a demand draft from a scheduled bank in favour of the concerned Accounts Officer of registering authority.
The validity of the registration shall be 20 years from the date of issue, unless otherwise mentioned in the registration letter.
The validity of the registration may be extended, if deemed expedient, the period of registration by 10 years at one time, upon request of the OSP, if made during the 19th year of the registration period on the terms mutually agreed. The decision of the Authority shall be final in regard to the grant of extension.
The OSP shall inform the Authority, with supporting documents, if there is change in the name or address of the company as stated in the Proforma submitted at the time of registration.
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